Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with GCWW and related utilities to offer interest-free payment plans for your debt.

  • GCWW is offering payment plans to help you repay your past balance.

  • GCWW customers who have past due debt can use this portal. All past due customers will be eligible for a payment plan.

  • Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. GCWW offers payment plans to help customers get back on their feet.

  • Beginning January 4, 2024, a processing fee is being added to financial transactions with GCWW, including for PromisePay payment plans. To learn more, please go to

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.
    2. Make your first payment. We accept credit/debit cards, bank transfers (ACH), and Venmo.
    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.
  • Your payment plan covers your past due balance and your current charges as of today. You must pay all new bills with GCWW directly.

  • Your new bills must be paid to GCWW. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Call PromisePay at (513) 586-5917. Agents are available Monday - Friday, from 7:30am - 4:30pm ET.

  • Call GCWW directly at (513) 591-7700. Agents are available Monday through Friday.

  • Call GCWW directly at (513) 591-7700. Agents are available Monday through Friday.